About the Play Space Q: What is there to do at your indoor play space? A: Our play space features a variety of toys, activities, and centers that encourage unplugged, open-ended and pretend play. We periodically change out the toys, activities and centers to keep things fresh. Keep checking our website and social media for pictures of the play space. We are so excited for you and your little ones to see what we have planned! We know you'll love it.
Q: Can I drop my kids off at the Tot Town play space? A: No. Parents accompany children in the play space and are responsible for supervising their children at all times. Our play space is intended to be a place where parents and their children can interact with each other and other families in a positive and fun way.
Q: Do I have to wear socks as well? A: Yes. Everyone who enters our play space must be wearing socks. We want to keep our area as clean as possible and don't want any outside elements to end up in any mouths!
Q: I have one toddler and one infant-- do I still need to pay the multi child rates? A: Yes. We have a great infant area, and even the teeny tiny ones love looking around and interacting with new toys. All children under the age of 1 are $5.
Q: How do I sign up for a membership? A: Sign up for your membership in person at Tot Town!
Q: What if I don't want to commit to a membership quite yet? A: We also offer a drop-in option. You are welcome to drop-in anytime, but if you find yourself here a lot (which we hope you do!) a membership might be a better option.
Q: Can I bring my children who are older than 6 to the play space? A: Absolutely! We only ask that they play in a manner that is safe and fun for the younger children. Older children that are too rambunctious may be asked to leave. Also remember that you must have a multi child membership to bring more than one child (of any age) to the play space or pay the drop in fee.
Q: What if I want my nanny or a grandparent to take my child to the play space? A: That's great! If you have a membership, we can check your child in by your last name. If you're doing a drop-in, typical rates apply. If it's your child's first time to play with us, the caregiver will need to fill out a waiver.
Q: Can I include my nieces, nephews etc. on my membership/drop-in? A: No. Multi child pricing does not apply when children are not members of the same family. We define "family" as sharing a parent or legal guardian.
Q: Can I bring food or drinks in the play space? A: We know that little ones get hungry frequently. You are welcome to bring a drink and a snack. We ask that you eat it at our designated table and that you clean up after yourself.
Q: What accommodations are provided for breastfeeding mothers? A: Mothers who are breastfeeding are welcome to nurse anywhere at Tot Town.
Q: What if I need to cancel my membership? A: You may cancel your membership at anytime. However, you will not be refunded the prorated amount, so your membership will still be active through the end of the current billing cycle.
Q: Can I rent your play space? A: We offer birthday parties throughout the week and weekends. Interested in renting our play space outside of our regular business hours? Send us an email to firstname.lastname@example.org with your desired date, time, and number of attendees. We will respond with availability and pricing within 48 hours.
About the Retail Shop Q: What is your return policy? A: We offer a full refund in the first 14 days if the product is returned in new condition with tags on, no exceptions. After the 14 day mark you have until the 30 day mark from the original purchase date to return for store credit.
Q: What items do you offer in the shop? A: We offer a variety of different pieces ranging from baby items (bibs, blankets, diaper bags, etc.) to clothing for kids ages 0-6t. We also offer books, toys, mommy and me sets, bows, and more!